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One of many tenants of enterprise aviation is its versatility and adaptability, however what occurs when you possibly can’t go? The proprietor or principal of enterprise aviation plane are sometimes each “hard-chargers” and extremely profitable, so telling a passenger that the flight is delayed or canceled is troublesome. To discover how greatest to interrupt the troublesome information, handle expectations, and discover smart choices, NBAA lately hosted a webinar entitled “Making Robust Calls within the Curiosity of Security.”
Hosted by NBAA Western regional consultant Phil Derner, the webinar touched on the necessity to “say no,” how greatest to speak these choices or selections, and the necessity for a powerful security tradition inside a flight ops group. Panelists included Wyvern CEO Sonnie Bates and Solarius captain Brad Lindow, each holding CAM certifications.
Widespread themes through the presentation have been to current a unified message from the crew, supported by the group; create a plan; and construct upon a longtime security tradition.
Bates instructed constructing the protection tradition to increase into a company tradition utilizing the instruments established inside a security administration system (SMS). Lindow careworn the significance of setting the correct tone—being “respectively normal” when speaking climate or upkeep delays. Bates and Lindow each agreed that the flight crew ought to supply choices, whereas additionally being skilled and empathetic to every scenario.
When offered with challenges, Bates instructed utilizing the SMS and its instruments to have a look at issues in a extra analytical approach. For instance, if fatigue is a matter, anchor these conversations with scientific information offered by IBAC, NASA, or different credible organizations—then it turns into extra impactful.
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